Support

 

CONTACT US

Phone: 06 379 6193
Fax: 06 379 6198
email: contact@enzedpcs.co.nz

Tech tips

You'll find the answers to many current PC support questions in our Tech Tips.

Tech Tips

 

 

 

 

 

EnZed PCs Support Services


Business

We support small and medium size business, and aim to provide a one stop shop for all small and medium size business needs. We install and support networking solutions and supply robust and reliable PCs and laptops. Our services extend further than just providing the hardware, software and support - we can also meet your training, graphic design, web design and video production requirements.


Home user


Specific support situations


Apple Mac
We are not an approved Apple Mac Service Provider or Reseller but can provide limited investigations into problems with Apple Mac systems.

Linux / Unix
We can investigate and determine issues for Linux/Unix systems for the small and medium size business.

Educational Users
We can provide and deploy solutions which meet the MoE standards.

 

 

 

Computer repair


FAQs: Computer Repair:

 

Q: My computer has stopped working. What can I do?

A: Since you are reading this you must be using someone else's computer! Make sure that your computer is plugged in at the wall and switched on. The same thing goes for the display. Make sure the mouse, keyboard and all other peripherals are properly connnected. You'd be surprised how often this is all it takes to get a computer going again.

 


Q: My computer is still not working. How much will it cost to fix it?

A: It depends on what's wrong with it. We charge an inspection fee of $25+GST to find out what is wrong and estimate how much the repair will cost. Workshop servicing is charged at $80+GST per hour and the inspection fee is credited back to you. When a computer is over 6 years old, depending on make and model, it is often not economic to fix so we suggest a replacement system unit. Click here to view Why buy your computer from EnZed PC Services.


Q: My anti­virus subscription ran out and then all these Windows update nag messages kept appearing so I turned Update off to make them go away and now my computer is running really slowly and keeps popping up all kinds of Windows error messages. Should I get a new one or can you fix it?

A: A: Your computer is probably full of malware by now as your operating system is no longer getting patched. Sure, we can fix it, but we'll need to install new anti-virus software and turn Update back on. There will be a cost as we have suggested in the Q&A above, but it is probably a lot less than a new computer would be..


Q: My kids downloaded a game from some website and now my homepage has changed, on­line casino links have appeared in my favourites and Windows Update won't work any more. What's wrong and How much will it cost to fix my computer?

A: It is likely your computer has a virus. We charge $80+GST per hour to clean your PC. We may recommend installation of Trend Micro anti-virus which costs $43+GST per year. This is our preferred Internet Security System, protecting hundreds of our customers with great success.

 

Q: My computer seems to be working but I can't access the internet via my DSL connection. Can you help?

A: Is your phone working? Test it by plugging a regular phone into the phone jack. If you can't make a call, your connection to the telephone exchange is down. If the phone is working, use it to call us on 379 6193.

 

Q: Are there any other places on the internet where I can get help with my problem before I have to bring it in to you?

A: Yes. You'll find links to a number of on-line resources on our links page.